Keeping everyone safe

Wollaton Hall & Deer Park is open, including the Natural History Museum and Formal Gardens.

We’ve made a few changes, to help make your visit as safe and enjoyable as possible.

Keeping everyone safe

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We’ve made some changes, to help make your visit as safe and enjoyable as possible.

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Our top priority is the Health and Safety of our visitors and staff.

This dedicated page provides information about the facilities and services currently available at Wollaton Hall and Deer Park as well as the safety measures we have in place.

Scroll down to read the latest updates about each part of your visit.

Please remember to check this page for the latest information before each visit.

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We have been awarded the Visit Britain ‘We’re Good to Go’ industry standard mark, which has been awarded to businesses that have followed government guidelines in relation to Covid-19, and have necessary risk assessments in place, ensuring social distancing can be maintained and cleanliness procedures are in place.

Hall & Museum

The Hall and Natural History Museum is open, 11am – 4pm.

There will be no need to book in advance, though we recommend allowing time for your visit, as there will be social distance measures and one-way systems throughout the buildings as well as protective screens and hygiene procedures, ensuring it remains safe for visitors and team members.

There will be a Track & Trace system in place when entering the Hall & Museum, in line with government guidance.

Retail shops are open in the courtyard, 10am – 4pm. There is a queuing system in place and all payments can be made by contactless payment only.

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Deer Park & Gardens

The Park & Formal Gardens are open, including the car park, toilets and baby changing facilities, and café kiosk.

The Park is open from 8am weekdays and 9am weekends and bank holidays until 9.15pm. Last entry to the park is 8.30pm.

Play areas are open in line with government guidance.

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Café kiosk, toilets and car parking

Café kiosk is available with takeaway service and a queuing system. Limited service and contactless payment only.

Currently the 508 café kiosk near the main entrance is open 11am – 7pm, while the Courtyard café kiosk is open 10am – 5pm.

Toilets and baby changing facilities are open at the 508 and the Courtyard during limited hours, subject to capacity and maintenance.

Car park charges will be contactless payment via phone, app or website using RingGo (£5 all day or £3 for 2 hours). No cash payments for car parking. Blue badge holder spaces permitted by the hall as normal.

Car parking season tickets will be extended for the closure period, please email us to arrange.

External concessions will be available on site, including an Ice Cream van. These are contactless payments only.

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Events and activities

All public events and activities remain postponed and suspended until further notice.

All private events and activities, such as weddings and corporate hire have been postponed.

If you have any concerns about an event or activity you have arranged, please get in touch.

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Safety measures

 


We’ve added a number of control measures to protect our visitors and team members:

While inside buildings, visitors are strongly encouraged to wear face coverings.

Hand-wash stations have been installed in toilets, and we kindly ask that all visitors clean their hands regularly.

Queuing and other systems are in places in our toilets, café kiosk, courtyard and buildings to help the flow of visitors.

Approaching till points, we have marked spaces on the floor to help our visitors adhere to safe social distancing.

During busy periods, there will be a phased entry into the courtyard to help manage the flow of visitors for everyone’s safety.

There will be a Track & Trace system in place when entering the Hall & Museum, in line with government guidance.

Any payments made on site are by contactless payment only. This includes car parking, café kiosk and external vendors on site.

All team members have received additional training to ensure they work safely, in line with Coronavirus procedures.

 

Other guidelines

Visitors are requested to observe social distancing (2m) at all times on site.

We request that all visitors clean & sanitize their hands regularly and wear face coverings while inside buildings, for the safety of everyone.

Cyclists, runners and active walkers are recommended to use the grass alongside the tarmac path, to ensure social distancing (2m) is possible on narrow paths.

BBQs are not permitted in the park, as they pose a danger to the wild deer and other wildlife.

We request that all visitors take litter home, where possible, as with increased demand at parks, this will help us keep the parks safe for all wildlife.

As deer may hide in long vegetation under the watchful eye of a protective mother. Therefore, avoid walking in long grassy areas or fields with long vegetation, and ensure your dog is on a lead when entering a field with deer or close to wildlife; giving a wide berth and to not approach them.

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